In an age of computerized order taking, voice-mail, customer service, touch tones, lengthy phone run-arounds, and lazy government bureaucrats sometimes it seems like you will never get satisfaction when you have a problem. Fortunately, the opposite is true. You just have to make enough noise and the right people have to hear you. This book will teach you how. 5 1/ 2" x 8 1/2", 96 pages, softcover.